Question No. 1

In Chapter One, we discussed some challenges and opportunities in health care. Give three examples of possibilities for system improvement at the boundaries of the health care system (e.g., patient, microsystem organization and environment). Be sure to include your own thoughts and opinions?

Question No. 2

In Chapter 2, we discussed the issue of Operations Management and how it has changed especially when health care is concerned. Explain how operations management has changed since its early days as a scientific management why certain certifications like Six Sigma, ISO 9000, Lean are playing an important role in health care as they have been in other industries?

Question No. 3

In Chapter 5 we discussed the issue of Project Management. I want you to use the example of reducing wait time in any hospital’s emergency department as the project and outline based on your own recommendations who should be part of the project team in order to resolve the issues or concern; what their skills should be, who should lead the project and more importantly how you would identify success in the end?

Question No. 4

The focus of Chapter 9 was on Quality and Six Sigma, ISO 9000 and Baldridge criteria. Which would you find more appropriate to your industry that you are most familiar (it does not have to be a health care setting). Describle what the setting is, which is most appropriate and why?

Question No. 5

Chapter 14 was focused on the issue of financial performance. In a hospital setting, how important is it to provide the opportunity for physicians to be involved in financial performance and what is the best strategy for physician engagement?

5 paragraph