Introduction (200 words) – Introduce your essay, detailing what you will discuss. Define what a PMS system is, along with its main functionalities.
Development of the Property Management System (PMS) (300 words) – Discuss the brief history of a PMS system, along with the developments of PMS systems over a period of time.
Benefits of Using Property Management System in Hotels (500 words) – Discuss the benefits of using a PMS system. Consider aspects such as loyalty growth, marketing opportunities, time efficiency, excellent guest service etc.
Key Front Office Roles (400 words) – Detail some of the key Front Office Roles (Receptionist, Concierge, Night Auditor etc.), along with their essential attributes. Consider how they use a PMS system in their role to provide excellent guest service. Discuss the importance of inter-departmental communication and the relationship with providing excellent guest service.
Conclusion (100 words) – Summarise your findings, highlighting the benefits of Front Office teams using PMS systems to enhance the guest experience.