Introduction (200 words) – Introduce your essay, detailing what you will discuss. Define what a PMS system is, along with its main functionalities.


Development of the Property Management System (PMS) (300 words) – Discuss the brief history of a PMS system, along with the developments of PMS systems over a period of time.


Benefits of Using Property Management System in Hotels (500 words) – Discuss the benefits of using a PMS system. Consider aspects such as loyalty growth, marketing opportunities, time efficiency, excellent guest service etc.


Key Front Office Roles (400 words) – Detail some of the key Front Office Roles (Receptionist, Concierge, Night Auditor etc.), along with their essential attributes. Consider how they use a PMS system in their role to provide excellent guest service. Discuss the importance of inter-departmental communication and the relationship with providing excellent guest service.


Conclusion (100 words) – Summarise your findings, highlighting the benefits of Front Office teams using PMS systems to enhance the guest experience.



Importance of PMS system,identifies key roles and skills along with the benefits of inter departmental communication to manage the guest experience as a part of front office administration environment